Privacy
Privacy Policy
Introduction
The policy: This privacy policy notice is served by [IDEAL ENERGY SOLUTIONS UK LTD, Whitehouse Distribution Centre, 46 Whitehouse Road, Ipswich. IP1 5NX, under the website; [www.idealenergyuk.com]. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
"I", "our", "us", or "we" refer to the business, [Business name & other trading names].
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key priciples; (a) Lawfullness, fairness and transpatrency, (b) Purpose limitation, (c) Data minimisation, (d) Accurancy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA312710
Lawful basis: Consent
Where our purpose for processing is: to contact you in the future and retain your basic data until a time you request for us to exclude you from our database
Which is necessary because: we may need to contact you in the future as relevant to your energy contracts or related products and services
We process your information in the following ways: by storing basic contact information and energy contract specific information where provided
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties unless it is required in the processing of supplying you with the services you have procured from us.
Please be advised that a credit check will be carried out by the energy suppliers upon placing your energy contracts with them.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.
Individuals have the right to access their personal data and supplementary information and to be aware of and verify the lawfulness of the way in which their data is being used.
Under data protection legislation, individuals also have the right to obtain:
• confirmation that their data is being processed;
• other supplementary information
A request can be made in writing to us at our postal address or by email to admin@idealenergyuk.com.
Please address such requests to:
The Data Controller
Ideal Energy Solutions UK Ltd
Whitehouse Distribution Centre
46 Whitehouse Road
Ipswich
IP1 5NX
Data Subjects can exercise their individual rights in relation to their energy provider by contacting them directly.
